Service disruption

Please note that our Council Tax, Business Rates and Benefits self-service portals will be unavailable on Monday 20 May from 7.00am to 10.00am due to planned maintenance. We apologise for any inconvenience.

See our privacy notices for details on how we manage personal information

Requesting information

Show all parts of this guide

1. Overview

The Freedom of Information Act 2000 (FOIA) and Environmental Information Regulations 2004 (EIR) give you the right to see information held by us with some exceptions.

The FOIA covers access to official information held by us and the EIR provides access to environmental information.

As a general rule, you are entitled to request any information that is held in a permanent form, which includes all paper based and electronic information.

Our access to information policy explains how we will respond to requests for information.