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Resident Involvement Strategy Consultation

Scope of the consultation

This consultation seeks the views of all interested parties on our proposed new Resident Involvement Strategy.

The consultation is open to all but we welcome especially the views of our tenants and leaseholders on how you would like us to work with you in the future.

The consultation will run for 4 weeks, from 23 September to 21 October

We would like to receive feedback via the online survey using the link below. However you can also email your feedback to:

Or you may reply in writing. Written responses should be sent to:

Resident Involvement Strategy Consultation,
Housing Service,
Exeter City Council,
Civic Centre,
Paris Street,
Exeter, EX1 1JN

For any enquiries please contact:


When you reply it would be very useful if you could include:

  • whether you are replying as an individual or submitting an official response on behalf of an organisation,
  • your name,
  • your position (if applicable),
  • the name of the organisation (if applicable),
  • an address (including postcode),
  • an email address, and
  • a contact telephone number


Why are we reviewing our Resident Involvement Strategy?

We believe that working with residents on issues to do with their homes and neighbourhoods should be a part of how we plan and deliver our services. It is important that we are doing the right things and using our resources in the best possible way.

Our last strategy the "Tenant and Leaseholder Involvement and Communication Strategy 2016 - 2020" is due to run out this year. We need to update it but we are also mindful that there have been changes in the housing landscape over the last four years.

The Government’s Housing Green Paper of 2018 stressed the importance of empowering communities and celebrating thriving neighbourhoods. We are committed to building great neighbourhoods.

We think we can improve how we inform, communicate with, and involve residents in what we do. This Strategy is how we intend to do that.

Thank you very much for taking the time to read this Strategy and to reply. All your responses are welcomed and valued.

Please read the Strategy document and answer the questions that follow.


Download our draft strategy document

Please download and read our draft Resident Involvement Strategy document before taking our survey.


We welcome your thoughts

Please click on the Start button to open a survey on our proposed new strategy document.


See our privacy notices for details on how we manage personal information

When this content has been updated

Last updated 24 September 2020