Collection Officer

Salary:£18334-£20403 / Grade 5

Service Unit:Customer Access

Closing Date:14/01/2018

Post Number:3998

1 x Fixed Term Contract: January 2018 to October 2019

Full Time (37hpw), Monday - Friday

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If you have a positive ‘can do’ approach with an ability to adapt to a fast changing environment and workload priorities, come and join our collection team. As a Collection Officer, you will be responsible for collecting Housing Benefit Overpayments.

This job requires someone approachable with empathy and patience, who shows initiative and stays calm under pressure. In this role you will regularly monitor outstanding accounts and escalate recovery action where appropriate. You will be pro-active in contacting debtors, using all methods, to agree affordable arrangements to repay their Housing Benefit overpayment debts.

A good level of computer literacy and technical ability is required as well as excellent communication and organisational skills.

This is a demanding and challenging role, so the need to work flexibly, collaboratively and under pressure, whilst delivering results on time, are a must.

Experience in a collection role is desirable, but not essential, as full training will be given to applicants who can demonstrate strong customer focus with a positive attitude, enthusiasm and a willingness to learn.  

We encourage professional development, so if you are looking for a challenging new role, and have the right skills and experience, please apply to join us.

If you would like to discuss the role, please contact Jayne Hanson, Payment & Collection Lead on 01392 265319


Mindfull Employer


When this content has been updated

Last updated 22 December 2017