Customer Support Officer

Salary:£20924-£22658 / Grade 6

Service Unit:Customer Support

Closing Date:29/05/2017

Post Number:3602

Part-time: 25 hours per week over 5 days

Fixed term contract until 31.05.2018 or until the return of the substantive post holder.

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Summary

As first point of contact for Exeter City Council, you will be expected to deal with customers with a multitude of needs from Benefits to Council Tax, Housing to Planning and Payments. You will need plenty of initiative and experience of working in a fast paced customer-facing environment and be able to retain varied and complex information. Whether it is resolving an enquiry on the phone, at the reception desk or as a face-to-face advisor, the focus will always be upon delivering an excellent service and building a full picture of the customer’s needs. You will need to be able to work well with colleagues to solve problems utilising the full range of Council services. Experience of working with people with complex needs is desirable, as is a good working knowledge of Housing Benefit and Council Tax.

If you would like to discuss the role, please contact Stephen Clayton, Customer Support Lead on 01392 265372

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When this content has been updated

Last updated 16 May 2017