Customer Support Officer

Salary:£21342-£23111 / Grade 6

Service Unit:Customer Access

Closing Date:11/12/2018

Post Number:1170

Full time- 37 hours per week (Monday - Friday)

Permanent

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Summary

As first point of contact for Exeter City Council, you will be expected to deal with customers with a multitude of requests relating to Benefits, Council Tax, Housing, Planning, Payments and more.

You will need plenty of initiative and experience of working in a fast paced customer-facing environment and be able to retain varied and complex information. Whether it is resolving an enquiry on the phone, at the reception desk or as a face-to-face advisor, the focus will always be on delivering an excellent service, building a full picture of the customer’s needs, as well as promoting self-service and customer independence.

You will need to be able to work well with colleagues to solve problems. Experience of working with people with complex needs is desirable, as is a good working knowledge of Housing Benefit and Council Tax.

If you would like to discuss the role, please contact Stephen Clayton, Customer Support Lead on 01392 265372

 

 

 

 

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When this content has been updated

Last updated 27 November 2018