Customer Support Officer

Salary:£21342-£23111 / Grade 6

Service Unit:Customer Access

Closing Date:11/12/2018

Post Number:1170

Full time- 37 hours per week (Monday - Friday)


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As first point of contact for Exeter City Council, you will be expected to deal with customers with a multitude of requests relating to Benefits, Council Tax, Housing, Planning, Payments and more.

You will need plenty of initiative and experience of working in a fast paced customer-facing environment and be able to retain varied and complex information. Whether it is resolving an enquiry on the phone, at the reception desk or as a face-to-face advisor, the focus will always be on delivering an excellent service, building a full picture of the customer’s needs, as well as promoting self-service and customer independence.

You will need to be able to work well with colleagues to solve problems. Experience of working with people with complex needs is desirable, as is a good working knowledge of Housing Benefit and Council Tax.

If you would like to discuss the role, please contact Stephen Clayton, Customer Support Lead on 01392 265372






When this content has been updated

Last updated 27 November 2018