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KICKSTARTER: Museum Assistant Trainee

Salary:See vacancy description

Service Unit:Royal Albert Memorial Museum & Art Gallery

Closing Date:21/05/2021

Post Number:KS05

Wage: National Minimum Wage

6 month placement: 25 hours per week 

Shift Pattern: 9:40AM – 2:40PM, 4 days across Tues – Sun (varies)

Company: Exeter City Council

Location: Exeter 

Please note, jobs from the Kickstart Scheme are only open to 16-24 year olds who are claiming Universal Credit.

Job Placement Summary:

  1. Information and Customer Services:
    To provide a first class service to all of our visitors. This will include information provision and dealing with queries about the museum, it’s collections, events and facilities. Staffing key visitor points, ‘meet and greet’, assisting with tickets/retail sales as required, and general assistance around the museum are all part of the service provided to visitors and contractors.
  2. Security and Access:
    Controlling access to museum buildings for staff, contractors and visitors and providing high levels of security for both buildings and collections. The post holder will be expected to support the MA team with the museum’s alarm and security systems.
  3. Safety & Facilities:
    Be aware of ECC health and safety policies and to participate in Emergency Evacuation/Fire Management Plans.
    Working as part of a team, maintain high standards of cleanliness and presentation of museum premises. This will necessitate manual handling, moving objects and other items, cleaning inside and outside of the buildings and using cleaning equipment as required.

The Museum Assistant trainee will be expected to provide a high level of customer service at all times, and be prepared to be flexible across all areas they are trained on.

Employability Support:

We will work with Exeter City Council to review the available options in relation to training opportunities for our placement/s. We will jointly ensure that any programme of training will cover the skills that are needed in relation to general ‘employability’, such as; teamwork, communication, time keeping, and organisation. In addition we will identify any specific training requirements for our placements that are linked to the job role they will be undertaking.

Each young person on placement with us will be allocated a mentor from within the business, this person will not be their line manager, but will be available to support the young person to ensure their placement is successful. This could include ensuring they know their way around the workplace, are introduced to people outside of their immediate team, and would include regular ‘how’s it going?’ type conversations. We will support our existing staff to undertake this role by provided them with suitable training also in the form our mentoring and coaching qualifications.

Person Specification:

  • Numerate and articulate
  • Able to work independently and as part of a team
  • Enjoy working with the public
  • Smart appearance
  • Honest and reliable
  • Responsive to direction
  • Willing to train and develop further
  • Enthusiastic and energetic approach
  • Excellent people skills
  • Interest in the arts

Who is eligible for the Kickstart scheme?

The Kickstart scheme is specifically designed for those aged between 16 and 24, who are currently claiming Universal Credit, and may be at risk of long-term unemployment.

It’s being run by the Department for Work and Pensions, so your local Jobcentre will be able to run you through the specific criteria, and help you find out whether or not you’re eligible.

If you have any questions regarding this placement opportunity, please contact




When this content has been updated

Last updated 31 March 2021