Security & Assistance Officer

Salary:See vacancy description

Service Unit:Customer Access

Closing Date:12/07/2018

Post Number:4201

Part Time - 30 hours per week (annualised)

Salary - Grade 5 - £19,134-£20,811 Pro Rata

Fixed Term contract until 19th June 2020

Related documents:


Providing security and assistance to staff and customers within the Customer Service Centre.

Experience of dealing with confrontational situations in a fast paced, customer focused environment is essential, as is experience of dealing with customers with complex needs.

You will be required to handle incidents in a calm and rational manner, whilst adopting the best course of action to ensure the safety of staff and customers. You need to have good observational skills and be able to keep accurate and appropriate incident records. You will also need to demonstrate good IT skills.

SIA Training will be provided for the right candidate.

You will work with the Operations Team Leader and 2 full time Security & Assistance Officers, and will be required to be flexible in your working patterns, in order to provide cover for late meetings and occasional unexpected absence.

Applicants are welcome to visit the Customer Service Centre for an informal discussion. If you wish to do this, please contact Amanda Leach, Operations Team Leader, on (01392) 265295.


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When this content has been updated

Last updated 29 June 2018