Salary:£20924-£22658 / Grade 6
Service Unit:Customer Access
2x Fixed Term Contract: January 2018- October 2019
Full Time- 37hpw Monday-Friday
If you have a positive ‘can do’ approach with an ability to adapt to a fast changing environment and workload priorities, come and join our multi-debt team. As a Senior Collection Officer, you will be responsible for collecting Rent, Former Tenancy Arrears, Garage Charges, Rechargeable Repairs, Council Tax, and Housing Benefit Overpayments, and in doing so, case work multi debt and more complex cases.
This job requires someone approachable with empathy and patience, who shows initiative and stays calm under pressure. You will be visiting customers in their homes, representing the Council at court in connection with possession hearings, and managing and attending evictions for rent arrears. Key to this role is regularly monitoring accounts falling into arrears and escalating recovery action where appropriate, and effective interaction with customers, using all methods, to help them find sustainable ways of managing their payments.
A good level of computer literacy and technical ability is required as well as excellent communication and organisational skills.
This is a demanding and challenging role, so the need to work flexibly, collaboratively and under pressure, whilst dealing with competing priorities and delivering results on time, are a must.
Proven experience in a collection role is desirable, but not essential, as full training will be given to applicants who can demonstrate strong customer focus with a positive attitude, enthusiasm and a willingness to learn.
We encourage professional development, so if you are looking for a unique and challenging new role, and have the right skills and experience, please apply to join us.
If you would like to discuss the role, please contact Jayne Hanson, Payment & Collection Lead on 01392 265319