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Accessibility statement

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2. How accessible is the Exeter website

We know some areas of this website are not fully accessible and we are working on these issues.

You can find out more in the technical information about this website.

We have:

  • Ensured all images on the website have a descriptive Alt Text
  • Ensured all web pages can be zoomed in up to 300%
  • Ensured pages can be navigated and forms can be completed using just a keyboard
  • Improved page structure for improved readability by screen readers
  • Improved contrast to meet WCAG2.1 Accessibility standards
  • Added Skip to Content links (accessible from tabbing from the address bar)
  • Added Aria labels and landmarks throughout the site to improve screen reader accessibility
  • Removed all non descriptive links
  • Re-written many pages to lower the reading age

Exeter City Council staff, who update the website, have received specialist training to ensure the web pages they are responsible for are as accessible as possible.

Areas we are working on include:

  • PDF documents that may not be fully accessible to screen reader software. For example, our financial documents are not accessible. We are looking into how we can fix this for the next accounting year
  • some information is presented as map data and not accessible using a screen reader
  • some of our content maybe difficult to understand due to the technical information that needs to be presented
  • some of our 3rd-party systems do not meet current accessibility standards

Please be aware that some of our forms are supplied and updated by third party partners and we do not have direct control over these. We are working with all our suppliers to ensure their systems are accessible and meet WCAG2.1 guidelines but know that they are currently compliant to varying degrees. You can find out more about the accessibility of systems provided by third-parties on our Technical information about this website’s accessibility page.

Should you find any issues using pages or forms on our site then please contact us for assistance.