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Accessibility statement

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8. Third-party systems

Information about, and accessibility statements from third-party systems used on the Exeter website.

Granicus Firmstep

Firmstep's products have been developed to meet the UK Government market standards. Forms are compatible with AA accessibility guidelines.

Introduction

Firmstep's products have been developed to meet the UK Government market standards. Forms are AA compliant ref WAI guidelines. The precise level of compliance is dependent on the CSS and branding used to display a form and any javascript/code and HTML elements used locally.

The European Directive came into force for all EU member states by September 23, 2018. All websites created after that date had to be accessible by September 23, 2019, and existing websites will have to comply by September 23, 2020.

All mobile applications will have to be accessible by June 23, 2021. The mandated elements of the directive are given at EN 301 54

Citizen facing products are being updated to ensure they meet all required elements of the accessibility directive that require implementation in the EN 301 549 mandate. Further information will be noted in the Release notes as changes are implemented.

Key Features

  • Relative positioning of all on-screen items. This enables the text size to be adjusted by the client browser gracefully without clipping. This enables Form Fillers who require large text to see all of the form.
  • The tab sequence is set to enable a logical flow from field to field. This assists Form Fillers who cannot use a pointing device to complete the form easily using only a keyboard.
  • Alternative text is set on every image. This ensures that Form Fillers who are blind or partially sighted will be able to understand the meaning of an image and will be able to complete the form without seeing the image.
  • No inline styles are used. This means that a style sheet applied by a Form Filler's software may be used to override the look of the form and display it in a style accessible to that individual. (e.g. using a particular set of high-contrast colours).

Forms incorporate all these elements automatically - no special consideration is required as the form is constructed to build in accessibility features.

Forms are tested with current versions of IBM Home Page Reader 3.0 and JAWS 4 to assist blind and partially sighted users. When used inconjunction with JAWS, Forms will output to most popular refreshable Braille displays in computer or Grade 2 Braille.

 

IDOX

Product: PA

Platform: Web

WCAG 2.1 tested: Yes

Comments: Public Access is our most accessible product. It conforms to the WCAG 2.1 AA standard. We have a standard statement that applies to this product:

Public Access has been built using best practices and standards as defined by the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) and conforms to the relevant success criteria of WCAG 2.1 level AA, at least.

Here is a short list of some of the accessible features presented by Public Access:

  • Clear page titles for better orientation
  • Alternative text detail for images (“alt text”) and other non-text elements
  • Consistent and clear use of headings including a semantic hierarchy (as far as possible)
  • Association of form controls with labels
  • Clear form error messages in proximity to erroneous form fields
  • Association of all data cells in a data table with their headers
  • Meaningful text for hyperlinks (and a title attribute, where applicable)
  • Forms follow a logical order and can be navigated using a keyboard (e.g. Tab key to move between fields)
  • Sufficient foreground and background colour contrast combinations
  • Keyboard navigation for menus and calendar controls

Non accessible documents

  • As yet the IDOX software is not able to create fully accessible PDF documents. This means that they may not be read by a screen reader.

  • We are in the process of amending our document templates to make them accessible. This means that when the next version of ModernGov is released, all future documents will be accessible.

  • Documents created before September 2018 do not need to be made accessible. However, this leaves many PDF documents produced by us between September 2018 and September 2020 that may not fully meet accessibility requirements, or be read by a screen reader.

  • If you need information in a different format, please contact us and tell us which document(s) you would like to access, as well as your name and email address.

  • We publish documents created by 3rd parties through IDOX, as we do not own those documents it is impossible for us to ensure they are fully accessible.

 

Civica Modern.Gov

Content on our democracy pages are supplied to us by Civica Modern.Gov

Modern.Gov has carried out an accessibility review of our public-facing webpages.

The majority of their pages were compliant for AA standard accessibility under WCAG; however, they have have identified some improvements that could be made, and as such these have been implemented; there is one exception regarding the third-party jQuery-ui date picker, as detailed in Non-accessible content below.

These improvements are available to customers in B1505 and are available as a hotfix for customers who are on B1504. It is their preference that customers upgrade to B1505 as the hotfix for 1504 will not be made available until after a review of current customer versions closer to the statutory deadline of 23 September 2019.

Non-accessible content

Modern.Gov uses the jQuery-ui date picker control for the date boxes across the system. Currently there is not an accessible version of this control but it is detailed on the third-party developer’s future roadmap. This control does not affect the usability of the pages; however, it may show up on accessibility checks.

Their intention is to update this control as soon as a new version is available, as they have already with other third-party libraries they have used.

Non-accessible documents

  • As yet the ModernGov software is not able to create fully accessible PDF documents. This means that they may not be read by a screen reader.

  • We have amended our document templates to make them accessible. This means that when the next version of ModernGov is released, all future documents will be accessible.

  • Documents created before September 2018 do not need to be made accessible. However, this leaves around 3000 PDF documents produced by us between September 2018 and September 2020 that may not fully meet accessibility requirements, or be read by a screen reader.

  • If you need information in a different format, please contact us and tell us which document(s) you would like to access, as well as your name and email address.