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Garden waste suspension

Please note: Due to an extreme shortage of drivers and loaders garden waste collections have been cancelled with immediate effect. Please see our Garden waste pages for further information. We apologise for any inconvenience that this may cause.

Council Tax (Energy) Rebate

On 3 February 2022, Government announced funding for local authorities to support people with the rising costs of energy. The official guidance identifies those who qualify and we have paid out more than £5.6 million to over 37,000 households.

Time is running out to make your claim!

There are still around 6,000 eligible households which have not claimed their rebate.

Eligible households have been sent a letter containing a unique access code which must be used when making an application. If you have misplaced your letter or haven’t yet received one, let us know by emailing

Don’t be the one who misses out. We urge everyone, who hasn’t, to claim by 8 August. This money does not need to be paid back, so you have nothing to lose by claiming!

If you are struggling to complete the form, call the team on 01392 265000 and we will assist you.

If you do not want to claim the rebate, you still need to tell us by emailing as after 8 August we will be crediting all unclaimed rebates to their relevant council tax bills.


The Mandatory Scheme

The Government expects billing authorities to provide a one-off £150 payment to a liable council tax payer (or an occupier where the property is exempt) where they occupy a property which meets all of the following criteria on 1 April 2022:

  1. It is valued in council tax bands A to D. This includes property that is valued in band E but has an alternative valuation band of band D, as a result of the disabled band reduction scheme;
  2. It is someone’s sole or main residence;
  3. It is a chargeable dwelling, or in exemption classes N, S, U or W

Eligibility is determined based on the position at the end of the day on 1 April 2022.

Eligible households have been sent a letter containing a unique access code which must be used when completing our online application form.

If you have received your invite letter with instructions how to claim you can apply for your rebate online.


We want you to contact us if:

  • You are an eligible household but have not received your letter containing your access code, or
  • You have misplaced your letter and need a replacement, or
  • You cannot find your council tax account number so cannot apply, or
  • You need help with the online application form

Please email or phone 01392 265000.

Rude, abusive or threatening behaviour is not tolerated by this Council and any officer experiencing such behaviour has the support of management to end the call.

As we are extremely busy at this time, please check our FAQs before contacting us.

Please also see our information on receiving your payment if your bank account is overdrawn.


The Discretionary Fund

Every billing authority has been allocated a share of a £144 million Discretionary Fund to provide support to other energy bill payers.

Councils can determine locally how best to make use of this funding to support those suffering financial hardship as a result of the rising cost of living.

The budget the Council has for this scheme is limited, this means that the discretionary rebate award calculated at this stage will not exceed £120.

The Council has been given £188,700 in funding for a discretionary scheme. This funding is not enough to give a rebate award to all properties in bands E to H therefore the Council has decided to support the following households under its Discretionary Council Tax Energy Rebate Scheme:

Liable council tax payers (or an occupant where the property is exempt) where they occupy a property which meets all of the following criteria on 1 April 2022:

  • Households in council tax bands E (not with a disablement band reduction to band D applied) to H as at 1 April 2022 receiving council tax support and it is a chargeable dwelling or in exemption classes N, S, U or W
  • Households in council tax bands E (not with a disablement band reduction to band D applied) to H as at 1 April 2022 getting a 25% council tax discount as a sole occupier and it is a chargeable dwelling or in exemption classes N, S, U or W
  • It is the liable taxpayer’s sole or main residence

This means that:

  • Where the council is aware that the liable council tax payer for a chargeable dwelling does not occupy the property (for example in a House in Multiple Occupation or residential care home), no-one will be eligible for the rebate in relation to that property.
  • A property that meets all the criteria, but has a nil council tax liability as a result of local council tax support, will be eligible.
  • A property that has no permanent resident and is someone’s second home will not be eligible.
  • An unoccupied property (for the purposes of calculating council tax) will not be eligible.
  • Discretionary Scheme grants will not be offered to occupants of properties in exemption class O, where the Ministry of Defence will provide cost of living support.

The budget to pay this discretionary rebate is limited, changes in circumstance reported to the council on or after 12 August 2022 that give rise to eligibility for this scheme may not be considered for an award.

In making this decision the council has taken into account who has already received support, who may be about to receive support through the Household Support Fund and who may be able to receive other financial support recently announced.

Government guidance states that councils have until 30 November 2022 to distribute payments through the discretionary scheme. It is our intention that our discretionary scheme will be rolled out to all identified eligible households starting from the end of September 2022 with final payments to be made by the deadline of 30 November 2022.  We will be writing to all eligible households with details of how we are going to make payment, eligible residents do not have to contact us with their details.


Thank you for your patience whilst we distribute payments to support the residents of Exeter. We know times are hard for many and this money is really needed to help with the rise in living costs many of us are facing. Please keep checking this page for all the most up to date information.


Council tax rebate scams
We're aware there have been reports of council tax scams in relation to the £150 council tax rebate. Please be vigilant.
If you receive a phone call asking for your bank details in exchange for the £150 rebate, do not pass these on. Report scam text messages by forwarding them to 7726 for free or contact Action Fraud.


When this content has been updated

Last updated 12 August 2022