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Garden waste suspension

Please note: Due to an extreme shortage of drivers and loaders garden waste collections have been cancelled with immediate effect. Please see our Garden waste pages for further information. We apologise for any inconvenience that this may cause.

See our privacy notices for details on how we manage personal information


We have the power to impose penalties for giving false information about Council Tax exemptions, discounts and liability.

To make sure all Council taxpayers are treated fairly, we have adopted a Council Tax Penalty Policy:

The policy supports our Counter Fraud Strategy and zero tolerance to fraud. The aim of the policy is to give clear guidance to you about your responsibility to provide accurate information and to stop anyone from giving false information or failing to tell us about changes in circumstance that affects a liability, a discount or an exemption.

If there is a change you need to tell us about, you can tell us by using your online account or by emailing

Alternatively, write to us at:

Exeter City Council, Customer Services Centre, Civic Centre, Paris Street, Exeter, EX1 1JN.

Please quote your Council Tax account reference number.

When this content has been updated

Last updated 18 October 2021