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COVID-19 Housing advice

COVID-19: How to Access Housing / Homelessness Advice from Home

The Housing Solutions team are working hard to maintain a high level of service without face to face contact in line with the latest government advice. Please read the information below to find out how to access our services from home.


If you are a new customer

You can contact us using our housing services online self-referral to tell us if you are homeless, at risk of homelessness or need some housing advice. We will contact you within one working day to advise or to arrange a telephone appointment with a housing solutions officer.


If you are an existing customer

You can contact your housing officer using our online contact your caseworker form if you have any questions or updates about your housing application. Your housing officer or another member of the housing solutions team will respond to your enquiry within two working days


How to provide documents

Both of the forms above offer a secure document upload (maximum file size 10Mb) so that you can provide supporting information and documents online. You will not need scanning facilities to use this – we can accept photos of your documents. You should be able to do this from any internet access smart phone with a camera.


Other ways to contact us

We would encourage you to use the online forms to enable us to process and respond to enquiries within one to two working days. However, if you do not have internet access at home, you can contact us using the following details:


Your Housing Solutions team are working hard to keep people safe during this crisis. Please remember to follow government advice on social distancing. Check the instructions on if you need any further advice.

When this content has been updated

Last updated 20 April 2020