See our privacy notices for details on how we manage personal information
If your landlord is refusing to carry out repairs we may be able to help you, please use this form to contact the Private Sector Housing team.
Before contacting us you should report repairs to your landlord or letting agent. Please keep copies of all correspondence.
This form is only for alerting us to repairs not being made by your landlord. For other issues please use the following information:
- Tenancy deposits – Citizens advice
- Challenging rent increases – Shelter
- Gas certificates – Health And Safety Executive
If your landlord has threatened you with homelessness or you need support to prevent you becoming homeless (for example the affordability of the property you currently live in) then please contact our Tenancy Rescue Officer on 01392 265893 - we may be able to help even if notice has not been served.
Start the journey
More info about the journey
- your name and address
- details about your complaint
- any photos that show the problem
- your landlord's details
You will be sent an email to confirm that your complaint form has been received and our Private Sector Housing team will contact you shortly.
We will carry out assessments of any defects under the Housing Health and Safety Rating System. Some of the common issues found in private accommodation are: