Private rented property complaints

If your landlord is refusing to carry out repairs we may be able to help you, please use this form to contact the Private Sector Housing team.

Before contacting us you should report repairs to your landlord or letting agent. The council will need evidence that you have made two attempts to report the repair before taking action so please keep copies of all correspondence.

If you have not contacted your landlord or letting agent already then we are unable to help you.

This form is only for alerting us to repairs not being made by your landlord. For other issues please use the following information:

If your landlord has threatened you with homelessness or you need support to prevent you becoming homeless (for example the affordability of the property you currently live in) then please contact our Tenancy Rescue Officer on 01392 265893 - we may be able to help even if notice has not been served.



Start the journey


More info about the journey

  • your name and address
  • details about your complaint
  • any photos that show the problem
  • your landlord's details

You will be sent an email to confirm that your complaint form has been received and our Private Sector Housing team will contact you shortly.

When this content has been updated

Last updated 5 April 2018