5 September: garden waste collections will resume.
While we have not been able to recruit additional staff and challenges therefore remain, we are in a position now that the summer holidays are ending to recommence collections.
Please bear in mind that there may still be disruptions to the service in the future, depending on the availability of staff.
We will be working very hard to keep the service going, but please keep an eye on this page for updates.
Should we be required to cancel collections, we will compensate affected customers by extending their hire period to cover the collections that have been missed.
If your bin is not collected, please take it in and put it out on your next scheduled collection day.
Please remember that we cannot take extra waste from beside your bin unless you have purchased Exeter City Council garden waste sacks.
To check when your collection is due, visit our Bin Collections page.
Your questions answered
Why are garden waste collections subject to disruption?
Our services are being impacted by the staff shortages affecting the whole country.
Currently we aren’t able to cover leave or sickness within the waste collection teams. There is no availability of driver cover through recruitment or agencies.
We're prioritising black and green bins. This is our statutory service and we are obligated to collect these bins. Thankfully we have managed to keep collections of these bins going without disruption throughout the pandemic and the current national staffing crisis.
We really don’t want to cancel any garden waste collections, but we must prioritise our statutory collection duties.
What compensation would be offered to customers, should services be cancelled?
Garden waste subscription periods will be extended to cover the collections that have been missed.
This will take into account the ‘off-season’ from mid-December to late-January by ensuring customers whose renewal usually falls within the off-season have their hire extended into the new season rather than simply within the off-season, when no collections take place.
We will not extend the collection period into the off-season; we will extend the hire period.
Could I have some garden sacks as compensation?
No, unfortunately. The cost of issuing bags as compensation is not viable and logistically it is not possible.
We cannot use the Civic Centre as a collection point for bags. This would require proof of address, which would then need to be cross-checked against cancelled properties and this would severely impact on already very limited staff time, potentially creating delays for customers using other vital services.
Delivering sacks would result in significant costs and further delays to the bin delivery service, which are already under severe pressure.
Bags come in packs of 5, which represents considerably greater capacity than a wheeled bin. Separating the packs is not possible due to the time this would take and the impacts that would have upon service provision.
Could I have a partial refund?
Our systems do not allow for partial refunds. Issuing these on an individual basis would require significant staff time, which cannot be afforded without impacting service delivery in other areas.
Could I put out extra garden waste in bin bags or containers on my next collection day?
No. The bags would contaminate the garden waste. Our crews cannot empty bags or containers into the truck as the trucks are not designed to allow this for health and safety purposes.
My bin is full. What can I do?
If you're really stuck and have the means, garden waste can also be taken to the recycling centres run by Devon County Council.