2. Letting agents
These agents specialise in the local rental sector of the private housing market.
Whilst the majority of lettings agents and property managers provide a good service, there are a minority who offer a poor service and engage in unacceptable practices. The requirement to be a member of redress scheme means that tenants and landlords with agents in the private rented sector and leaseholders and freeholders dealing with property managers in the residential sector will be able to complain to an independent person about the service they have received. Ultimately the requirement to belong to a redress scheme will help weed out bad agents and property managers and drive up standards. As this is a legal requirement, all of agents included on the list above are members of an approved redress scheme. More information is available at Lettings agents and property managers: redress schemes