Please also see our waste and recycling updates page to get the latest information about our services, collections and how to deal with your waste if you are self-isolating.

5 January 2021

• All of our leisure facilities are now temporarily closed until further notice.
• Our allotments will remain open with some small adjustments that will have to be made regarding tenants visiting the allotments.
• John Lewis multi-storey car park and Mary Arches Street multi-storey car park will close from 6 January until further notice but the outside surface car park at Mary Arches Street will remain operational as normal.
• Exeter Port Authority have updated their guidance on the current use of Exe Estuary, Exeter Canal and Quay.
• Our How we will resume our housing services page has been updated to reflect the new national lockdown.

4 January 2021

The Government has announced a new national lockdown starting at midnight tonight; 4 January 2021. We will update this page with our latest service availability and COVID-19 advice as soon as we can. 

You must stay at home. The single most important action we can all take is to stay at home to protect the NHS and save lives.

30 December 2020

With Exeter moving into Tier 3 restrictions from New Years Eve  (31 December), the following information details which Council services and facilities will still be open.

Please see the Gov.UK website for Government guidance on what can and cannot be done in Tier 3 areas.

From Thursday 31 December:

• The Royal Albert Memorial Museum and Art Gallery will have to shut to visitors in line with government guidance
• All performances of The Wizard of Oz – this year’s Christmas pantomime at Exeter Corn Exchange – from 31 December onwards will sadly have to be cancelled. Full refunds will automatically be issued.  Should you have any questions about this please email box.office@exeter.gov.uk  
• Leisure Centres in Exeter will remain open to members only but must be booked in advance online at the specific centre website. Group activities and classes cannot take place.
• Exeter’s free Red Coat Guided Tours will not now run
• Exeter’s Custom House Visitor Centre will also be forced to close
• Skate parks and tennis courts remain open
• All City Council-run car parks remain open (the multi-storey section of Mary Arches Street Car Park remains closed while demand is low but will reopen if required in future)
• Parks and play areas remain open across the city
• As do allotments but with certain restrictions
• Cemeteries remain open
• Exeter’s historic Guildhall, the Underground Passages and Matford Sunday Market and Car Boot Sale remain closed
• Exeter’s Famers Market will continue to operate with the first market after Christmas being held on Thursday 7 January

The City Council is now closed for the Christmas break but does still have a number of staff working over the holiday period to cover urgent matters in key areas of work such as homelessness, emergency housing repairs, refuse collection, cemeteries and burials.

Emergency calls can be made at any time including evenings, weekends and the Bank Holidays by calling 01392 277888. Calls should only be for genuine emergencies requiring immediate assistance.

9 November 2020

• During the current lockdown our Housing Department will be continuing their services at Stage 3.
  To report a repair-urgent or routine, please call 01392 265031.
  For more details, please see Covid-19: returning to normal service.

5 November 2020

• Updated guidance has been issued with regards to the Exe estuary and Exeter ship canal.
• All City Council-run leisure centres have now closed.
• The Royal Albert Memorial Museum and Art Gallery has now closed.
• Corn Exchange has now closed except for blood donor sessions. Box office (phone and online) remains open for ticket sales
• Tennis courts has now closed.
• Bowling greens and croquet lawns has now closed.
• Custom House has now closed.
• Exeter Visitor Information and Tickets has now closed.
• Underground Passages has now closed.
• Matford Sunday Market and Car Boot Sale has now closed.
• Exeter’s historic Guildhall has now closed.

3 November 2020

• The last planned boat lock in to the Canal at Turf Lock ahead of the latest government restrictions is on Wednesday 4 November at 9.00am.

2 November 2020

• Due to the new Coronavirus pandemic lock down restrictions the Red Coat Guided Tour service will be suspended from Thursday 5 November 2020 until further notice.
• Following the Prime Minister’s announcement on Sat 31 October, the Royal Albert Memorial Museum we will be closing on Thursday 5 November.

25 September 2020

• Due to the ongoing Coronavirus pandemic we are unfortunately not in a position to open the Sunday Market and Car Boot Sale at the Matford Centre at present. We are looking at how this can be achieved and are looking at a way to re-open in the Spring of 2021.

16 June 2020

• Topsham Quayside toilets have been reopened.

10 June 2020

• With people spending more time at home, we have seen higher than normal demand for new or replacement bins. The pandemic has also affected the number of crew members available to carry out extra deliveries. This means we may not be able to deliver your bins (or garden waste sacks) within our usual 10 day period. We are working hard to clear the backlog and apologise for any inconvenience.

1 June 2020

• Further scheduled events at the Matford Centre have been cancelled or postponed.
• The Sunday Market remains closed but is being reviewed on a weekly basis.
• Normal charges for car parks have resumed.

28 May 2020

• Temporary policy of allowing additional rubbish to be collected has come to an end

13 May 2020

• Exeter Port Authority have updated their guidance on recreational activities on and around the Exeter Ship Canal and Exe Estuary.
• Public tennis and basketball courts have reopened

11 May 2020

• Due to a high demand in allotment applications during the Covid-19 situation, new applications have been temporarily suspended.

7 May 2020

• The government have extended the deadline for the statutory accounts and public inspection due to Covid19

6 May 2020

• Bulky Waste collections can now be booked by contacting us on 01392 265010.

4 May 2020

• We've issued guidance to our tenants relating to the use of communal gardens during the Covid-19 outbreak.

30 April 2020

• We've updated our Bin Collections guidance page to say that if your rubbish bin is full, our collectors will take ONE extra sack of ‘side waste’ per household on rubbish collection day.

24 April 2020

• Garden waste collections have been reinstated for new garden waste customers who want to join the the scheme

17 April 2020

• Further events have been rescheduled at the Matford Centre.

9 April 2020

• We have updated our Guidance for Employers & Businesses page.
• We have updated our Business Grant Support page.

8 April 2020

• We have updated our Business Grant Support page.

7 April 2020

• We have updated our Guidance for Employers & Businesses page.

6 April 2020

• We have updated our Guidance for Employers & Businesses page.
• We've updated our information relating to travelling to allotments in the city.

2 April 2020

• After discussions with faith leaders, Public Health England has published new guidance to ensure funerals are conducted safely, consistent with social distancing principles.
• The Matford centre have cancelled further events.

1 April 2020

• Due to the Coronavirus outbreak we are currently not taking on new garden waste customers

31 March 2020

• You can now request financial support for council tax.
• You can now request financial support for housing rent.

30 March 2020

• Information has been updated relating to the recreational use of the River or Canal (use of leisure vessels, kite surfing, paddle boarding etc), it is not essential and those who break the new laws could be fined for doing so.
• Our housing page has been updated with further information on How to Access Housing / Homelessness Advice from Home.
• Our allotments page has been updated relating to social distancing. Social distancing must be observed and individual sites may well be closed if this is not the case.

27 March 2020

• As a result of the latest Government guidance, our Response Repairs service for Council tenants and leaseholders has now changed to Emergency Repairs only.
• We have updated our Guidance for Employers & Businesses page.

26 March 2020

• We have updated our Guidance for Employers & Businesses page.

25 March 2020

• During the Covid-19 pandemic we will still accept applications for mutual exchanges but there may need to be a delay in the exchange itself taking place.
• We have created a page to show all of our latest waste and recycling updates.
• Textiles banks are closed. Salvation Army is unable to empty them in the current circumstances.

24 March 2020

• Mary Arches Street Car Park and John Lewis Car Park will close from tonight .
• All public toilets in the city have also been temporarily closed due to concerns over hygiene issues.
• All playparks in Exeter have been shut down today in line with government advice around the Coronavirus outbreak
• The allotments are all currently open and will remain so until we are advised otherwise. We have updated guidance for visiting the allotments following government advice.
• We recognise that COVID-19 is unprecedented and will have a significant impact on our suppliers of all sizes. To assist with cash flow, all invoices will be paid on immediate payment terms, until further notice.
• Due to the coronavirus emergency, we are suspending all bulky waste collections with immediate effect. 

23 March 2020

• In light of COVID-19 we recommend that anyone planning an event until the end of July 2020 contact us on 01392 265205 or events@exeter.gov.uk to discuss alternative dates.
• To help protect vulnerable and elderly residents, as well as our collection crews, from the Coronavirus and getting COVID-19, we have suspended the collection of bulky waste items from inside the homes of customers.
• We have updated our Guidance for Employers & Businesses page.

20 March 2020

• We have updated our Guidance for Employers & Businesses page.

19 March 2020

• We have updated our Guidance for Employers & Businesses page.
• Due to the ongoing Covid-19 pandemic, and the latest advice given out by the Government, the management of the Exeter City Council allotment sites has been adjusted.
• Our council house response repairs service continues to operate as normal at the moment, so if you have a repair, please report it. Before we attend, we will contact you to find out if your household is self-isolating. As usual, we will prioritise jobs which are classified as an emergency or urgent such as no heating or running water.

18 March 2020

• We have issued guidance on the disposal of waste for people with confirmed or possible Covid-19.
• Topsham Ferry will not be operating until further notice.

16 March 2020

In light of the statement made by the Prime Minister today, the following Exeter City Council run facilities will be closed to the public from Tuesday 17 March.

• RAMM (Royal Albert Memorial Museum)
• Exeter's Underground Passages
• Exeter Corn Exchange
• Exeter Visitor Information Centre
• Exeter Historic GuildhallTopsham Ferry will not be operating until further notice.