Exeter Community Safety Partnership

Show all parts of this guide

4. Community Trigger

The Community Trigger process is available to give victims and communities the right to request a review of their case and to bring agencies together to take a joined up, problem-solving approach to find a solution. The community trigger is not a complaints process and is not intended to replace organisations’ own complaints procedures. The community trigger is a review of how agencies have responded. The following factors will be taken into account when reviewing a case

  1. The persistence of the anti-social behaviour
  2. The harm or potential harm caused by the anti-social behaviour
  3. The adequacy of the response from the agencies concerned

The relevant bodies and responsible authorities are Councils, Police, Clinical Commissioning Groups and registered providers of social housing.

In order to request such a review a threshold will have been set by the relevant bodies. In Exeter the Community Safety Partnership has agreed that the threshold should be three complaints about the behaviour in a 6 month period. Each complaint has to be made within one month from when the anti-social behaviour is alleged to have occurred.

How to activate the Community Trigger

In order to monitor the number of activations of the Community Trigger in this area Devon and Cornwall Police have agreed that members of the public can request  a case review by dialling the non-emergency telephone number 101.

Please note: you will be asked for evidence of previous reports such as a reference number when making a request for a community trigger.