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Home Call alarm service

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2. How it works

Home call service

The alarm unit

  • the alarm unit plugs into your main telephone socket and electric socket, connecting you to our 24 hour monitoring centre. It should remain plugged in and switched on at all times. The unit contains a battery and will continue to work for a number of hours during a power cut. If you don't have a fixed telephone line at home then we can provide a GSM alarm that uses the mobile phone network (this unit still requires mains power)

The pendant

  • the lightweight pendant is kept on you while you're in your property and once the button on it is pressed, it will send a message to the alarm unit instructing it to dial the monitoring centre. Once connected, the operator will be able to speak to you through the alarm unit and offer any assistance needed

Next of kin

  • you will need to provide the monitoring centre contact details of at least two key holders or next of kin who live within a reasonable distance of your home so they will be able to arrange help for you if you need it. If this is not possible, we now offer a Key Safe Service (see below)

Key safe service

  • if you don’t have two key holders, we now offer a Key Safe Service. A sturdy, secure Key Safe can be fitted at your property and in the event of an alarm call where you require urgent assistance we will contact the emergency services and they alone will be given the Key Safe number to gain entry to help you