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Home Call alarm service

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4. What you need to provide

Your Home Call alarm can be plugged into any electric socket in your home. Wires must not trail across doorways or cause a risk of tripping

To ensure that there is always someone available to come to your assistance you will need either:

  • two key holders who are able to attend to you in the event of an emergency. They should live within 20 or 30 minutes of your address, live at separate addresses and be available at any time of the day or night
  • or one key holder and a key safe

If we’re unable to contact any of the key holders, we’ll notify the emergency services if we know you need assistance.

If you only have one key holder, we do now offer a Key Safe Service. A sturdy, secure Key Safe can be fitted at your property and in the event of an alarm call where you require urgent assistance we will contact the emergency services and they alone will be given the Key Safe number to gain entry to help you.


Home call service