Comments and Complaints

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2. Make a comment or complaint

Please use this page if you would like to complain or comment about:
•the standard of service received
•our response to a request for service or
•actions by the council.

To make a complaint about a councillor please call the City Solicitor & Head of HR Services/Monitoring Officer if you have further questions on 01392 265874. Please also see the following guidance and form.
•Code of Conduct Complaints Form
•Dealing with Complaints Guidance

If you are unhappy about the way we have dealt with a complaint about data protection or freedom of information, please contact the Information Commissioner


June 2019: We are experiencing problems with our online Comment/Complaint form, so if you would like to send us a comment or make a complaint, then please email us at