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Civil Enforcement Officer

Salary:£23023-£24920 / Grade F

Service Unit:Net Zero & Business

Closing Date:06/10/2022

Post Number:1038

Contract type: Permanent

Hours: Full time

Location: Guildhall Car Park

Full information for this post

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About you

The successful candidate will have excellent communication and interpersonal skills, with a flexible “Can do” attitude and a problem solving approach, Strong customer ethos, robust and self-motivated, able to work on own initiative and has part of a team. You will have good negotiation and conflict resolution skills and ability to remain calm, patient and polite when confronted with difficult situations. Be physically fit and able to undertake foot patrols, negotiate stairs and carry enforcement equipment.

About the role

An important role in supporting a vibrant City Centre and an income generating service, which pays for a wide range of other council services, such as our swimming pool, keeping the city clean and our parks and opens spaces.

Variety is key in this customer facing role; from assisting the public as the first point of contact on operational parking enquiries and enforcement matters, acting as an ambassador for both the council and the city.

Emergency first line repairs to parking equipment where necessary.

Report any site defects or health & safety issues to minimise risk to public and staff.

To enhance community safety by observing and reporting on security issues and anti-social behaviour ASB. Taking initial action to safeguard car park customers whilst on site; and on occasion including removal of tents on council property and dealing with initial ASB incidents alongside Response Officers when required.

Recording and reporting of miscellaneous data about the service and its users, including income reconciliation.

Provide cover for Car Park Revenue Officers (Cash Collection) as and when required for absences.

About the team

You will be joining a team who together have excellent knowledge and experience of Customer Service, Parking and Enforcement. This is a fantastic opportunity to learn and develop your own skill sets as you will receive training for your own specific role as Civil Enforcement Officer (Parking) to ensure we deliver a transparent, fair and consistent approach to parking enforcement and also ensuring the safe operation of our car parks.

The Team is committed to delivering a high level of customer service and providing the best experience possible to all visitors to our City and its car parks. 

What next?

If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.

Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Steve Julyan, Parking and Enforcement Operations Manager, by calling 01392 665505 or via email at steve.julyan@exeter.gov.uk

Our commitment

At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.

We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

If you would like further information on this please contact our HR Team at hr.admin@exeter.gov.uk

Exeter City Council is a Mindful Employer

 

Apply

When this content has been updated

Last updated 22 September 2022