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Customer Support Officer x 5 (FTC until 2023)

Salary:See vacancy description

Service Unit:Customer Access

Closing Date:28/07/2021

Post Number:2169

Hours: 5 x Temporary posts until 30.04.2023 - Part Time

Salary: £22,627 - £24,491 Pro-rata

Vacancies Available:

Post 1 = 28 hours (Mon, Wed, Thurs, Fri – 9:00AM – 4:30PM)
Post 2 = 29 hours (Tues, Wed, Thurs, Fri – 9:15AM – 5:00PM)
Post 3 = 30 Hours (Mon, Wed – 10:00AM – 3:00PM, Thurs, Fri – 9:00AM – 5:00PM)
Post 4 = 24 hours (Mon, Wed, Thurs, Fri – 10:00AM – 4:00PM)
Post 5 = 29.6 hours (Mon, Tues, Wed, Fri – 9:00AM – 5:00PM)

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Summary

This is an opportunity for a motivated individual with a positive ‘can do approach’ to join Exeter City Council’s Customer Support team. As first point of contact for citizens, you will be expected to deal with a range of requests, across Benefits, Council Tax, Housing, and other Council service areas, you will need plenty of initiative and experience of working in a fast paced face to face/call centre environment.

Whether it is resolving an enquiry on the phone or at reception, the focus will always be upon delivering an excellent service and building a full picture of the customer’s needs. You will need to be able to work well with colleagues to solve problems and support or signpost customers to relevant information.

So, if you are a customer focused professional who is well-organised with excellent communication and IT skills, we would like to hear from you.

Exeter City Council is a great place to work, and the overwhelming majority of staff tell us that they really care about working for the Council and that it is a happy place to work. We have an agile and flexible working policy right across the Council to provide our staff with a positive work-life balance.

If you would like an informal discussion about this role, please contact Ash Bibby Customer Services Team Leader on 01392 265598


Exeter City Council is an equal opportunities employer and encourages employees to work flexibly in a way that not only meets their work responsibilities, but also suits individual lifestyle choices and home commitments.

Exeter City Council is a Mindful Employer

 

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When this content has been updated

Last updated 14 July 2021