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Homecall Officer

Salary:£21269-£22571 / Grade E

Service Unit:Net Zero and City Management

Closing Date:10/07/2022

Post Number:0356

Contract type: Permanent / Part time

Hours: 14 hours per week (Tuesday & Saturday)

Location: St Stephens House

Full information for this post

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About you

You will be qualified to GCSE standard and have the ability to produce clear and accurate paperwork.

You will be a good communicator who is proficient in installing basic equipment and providing initial training.

You will need to be confident, polite and sympathetic with the ability to work with older age groups.

You will be self-motivated and resourceful with the ability to be flexible when necessary.

About the role

Reporting into the Control Centre Operations Manager, you will play a key role in being the public face of our Homecall service providing telecare support to help enable vulnerable people to remain independent in their own homes for as long as possible.

You will visit new and existing clients across Exeter and the immediate surrounding area to demonstrate, install and maintain telecare equipment.

The role provides a very real opportunity to make a difference to the lives of residents on a daily basis

About the team

The team of 13 x FTEs provide a 24/7 service across a number of areas:-

  1. Public Space CCTV Surveillance – helping keep city centre streets as safe as possible
  2. Homecall - providing instant support to approx. 1,200 vulnerable clients in their own homes at the press of a button on a pendant
  3. Alarm Response – dealing with fire alarms, intruder alarms and lift alarms across the Council’s public buildings
  4. Out of Hours Calls – fielding any calls to the Council during the night, at weekends and over Bank Holidays

What next?

If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.

Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Steve CarnellEngineering, Waterways and Parking Service Manager on 01392 265117 or via email at

Our commitment

At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.

We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

If you would like further information on this please contact our HR Team at

Exeter City Council is a Mindful Employer



When this content has been updated

Last updated 23 June 2022