Salary:£25419-£27514 / Grade G
Service Unit:Housing Tenancy Services
Contract type: Temporary until 31/12/2022 or the return of the post holder
Hours: Full time
Full information for this post
You will be experienced in handling customer enquiries and complaints, have a strong sense of how these communications impact an organisation and understand how to use them to identify potential service improvements. You will have excellent communication skills both written and verbal and the ability to tailor these communications to suit a range of audiences.
You will have the ability to write reports and analyse performance, to ensure we can learn from all forms of customer feedback. The ability to plan, prioritise workloads; work under pressure and meet strict deadlines will be necessary to meet the requirements of this role.
About the role
This must be a Temporary Contract until the return of the substantive post holder with a likely duration of 6 months.
About the team
Housing Services manages and maintains around 5,000 tenancies and almost 1,000 leasehold properties in Exeter. We provide a range of services to around one tenth of the population of the city. We also have an ambitious development programme to be delivered over the next five years.
The Performance, Strategy and Resident Involvement team work on a variety of projects across Housing Services in order to provide support. Some of our key achievements over the last 24 months have included setting up the Board, two customer involvement groups and ensuring lines of communication with our customers were maintained during the pandemic.
Current members of the team have had the opportunity to undertake accredited qualifications in order to support their personal and professional development.
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact James Libby, Housing Policy Officer via email at email@example.com
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
If you would like further information on this please contact our HR Team at firstname.lastname@example.org