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Accessibility statement

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5. Technical information about this website’s accessibility

We are committed to making our websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is only partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

 

Non compliance with the accessibility regulations

Issues with text.

We are working to ensure that as much text as possible has a reading age of 11 or below. 

 

Issues with PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our documents are essential to providing our services. For example, we have forms published as Word documents. By September 2021, we aim to replace them with accessible HTML forms.

Some of our third-party systems are not yet capable of producing accessible PDFs.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new documents we publish will meet accessibility standards.

 

Issues with navigation

Some information is provided as content within a map. This doesn’t meet WCAG 2.1 success criterion 1.1.1 Non-text Content. We aim to publish all content that is only available in a map as html.

 

Accessibility of our other websites and online services

We use some third party online services and websites to allow customers to interact and transact with us. These include (but are not limited to) paying for council tax, applying for licenses, reporting issues, online surveys and applying for planning permission.

Not all these sites and online services meet the necessary standards for accessibility, and where they do not we are engaging with our suppliers to rectify this.

When procuring new online systems, meeting accessibility standards is included in the specification, and we continue to work with suppliers to ensure sites continue to meet these standards.

 

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.