Cookies information uses cookies to make the site simpler. Find out more about the cookies we use.

Close banner

Council Tax (Energy) Rebate

On 3 February 2022, Government announced funding for local authorities to support people with the rising costs of energy. The official guidance identifies those who qualify and we have been working hard to get £150 payments to our eligible residents.

We have so far made over 32,000 payments.

The Mandatory Scheme

The Government expects billing authorities to provide a one-off £150 payment to a liable council tax payer (or an occupier where the property is exempt) where they occupy a property which meets all of the following criteria on 1 April 2022:

  1. It is valued in council tax bands A to D. This includes property that is valued in band E but has an alternative valuation band of band D, as a result of the disabled band reduction scheme;
  2. It is someone’s sole or main residence;
  3. It is a chargeable dwelling, or in exemption classes N, S, U or W

Eligibility is determined based on the position at the end of the day on 1 April 2022.

Government instructed that where a council holds live direct debit instructions for a liable council taxpayer of an eligible household, they should make an automatic payment as early as possible in the 2022-23 financial year.

In line with that instruction, we have prioritised getting payments to eligible accounts with a live direct debit instruction in place. By 18 May 2022, over 28,000 payments had been made to eligible customers.

The Government required us to successfully collect April’s instalment in order to verify the bank details before we were able to pay the £150 directly into bank accounts.

If you are a direct debit payer but have not yet received your payment, please note that in some cases the data we hold has not met the Government’s guidelines for payment and we have not been able to make a payment direct to your bank account. Those affected will have to make a claim for their rebate payment. We are aware of those affected who have not received their payment and there is no need to contact us as we will contact you.

The next stage of the scheme involved writing to eligible households where we do not have a live direct debit instruction in place, to make them aware of the scheme and how to apply. There are 15,200 households to write to and 11,000 letters have been sent. The remaining 4,200 will be sent on Monday 27 June. So all eligible households will have received their letter by 30 June enabling them to reply.

These letters contain a unique Access Code which must be used when completing our online application form.

If you have received your invite letter with instructions how to claim you can apply for your rebate online.


We are not able to provide Access Codes by email or phone so please do not contact us to request one. If you have not received your letter containing your code by the beginning of July, please let us know by emailing or phoning 01392 265000. Lines are exceptionally busy at this time due to administering this scheme and you will experience a longer than normal wait time. For a quicker response, please email.

Government guidance recognises the enormity of the task in getting payments to thousands of eligible customers by stating that the exercise could take 6 months to complete. Although the mandatory scheme opened on 1 April, please remember that councils have until 30 September to distribute payments to eligible customers and we are doing so as quickly as we can. Our intention is that all eligible customers will have been given the ability to apply for their rebate by the end of June so we’re well ahead of the September target.

We are constantly updating our records and are aware of all those who are eligible to claim, you do not have to contact us to receive an invite letter.

Each time letters are sent we experience an exceptionally high volume of telephone calls. We have introduced a call back service to try and reduce waiting times on the phones. Please be patient, officers are doing their best to help.

Rude, abusive or threatening behaviour is not tolerated by this Council and any officer experiencing such behaviour has the support of management to end the call.

As we are extremely busy at this time, please check our FAQs before contacting us.

Please also see our information on receiving your payment if your bank account is overdrawn.


The Discretionary Fund

Every billing authority has been allocated a share of a £144 million Discretionary Fund to provide support to other energy bill payers who are not eligible under the terms of the mandatory scheme, or to provide carefully targeted ‘top-up’ payments to the most vulnerable households in bands A to D.

Councils can determine locally how best to make use of this funding to support those suffering financial hardship as a result of the rising cost of living.

The Council has been given £188,700 in funding for a discretionary scheme. This funding is not enough to give £150 to all properties in bands E to H therefore the Council is currently deciding how this funding should be spent. There is a number of options and the final decision will take into account who has already received support, who may be about to receive support through the Household Support Fund and who may be able to receive other financial support recently announced.

Government guidance states that councils have until 30 November 2022 to distribute payments through the discretionary scheme. It is our intention that our discretionary scheme will be decided by 19 July. More information will be added to this page to explain the entitlement criteria then.


Thank you for your patience whilst we distribute payments to support the residents of Exeter. We know times are hard for many and this money is really needed to help with the rise in living costs many of us are facing. Please keep checking this page for all the most up to date information.


Council tax rebate scams
We're aware there have been reports of council tax scams in relation to the £150 council tax rebate. Please be vigilant.
If you receive a phone call asking for your bank details in exchange for the £150 rebate, do not pass these on. Report scam text messages by forwarding them to 7726 for free or contact Action Fraud.


When this content has been updated

Last updated 24 June 2022