In response to Covid-19 the government provided councils with extra money to further reduce the amount that working age Council Tax Support customers have to pay this year. Each claim for Council Tax Support will receive up to a maximum of £150 towards the 2020/2021 bill.

You do not need to apply for this, it will be automatically awarded and your bill adjusted accordingly.

The same award will be made to any new Council Tax Support customers throughout 2020/2021 whilst funds are still available. You can apply for Council Tax Support online or by telephoning 01392 277888.

What about payments I have already made?

If your bill has a minus figure it shows that the balance for this year has gone in to credit. Accounts may be put in to credit by the award if you have already made payment against the current bill. Credits will be used to reduce previous year arrears first and any remaining amount can be refunded.

Please contact 01392 265646 or 265250 to discuss a refund or alternatively this can remain on the account to reduce the council tax for the next financial year. If you currently pay by direct debit, you do not need to contact to discuss a refund as your credit will be refunded automatically.

Further help 

If you have had an impact on your finances due to Covid-19 and are struggling to pay your council tax please contact us using this enquiry form or alternatively you can email us at paymentsandcollection@exeter.gov.uk or telephone 01392 265250.

Independent financial advice is available at Citizens Advice Exeter or ring 03444111444.

Additional information

Details of the Government’s published guidance and FAQ’s.