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See the latest information and advice in Exeter. We are closely monitoring the situation and working with the government and NHS, who are well prepared to deal with this virus.

Report a council housing fault or repair

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3. Will I have to pay for a repair?

You will have to pay for repairs to your property if the damage has been caused by abuse or neglect or if you refuse to contact the police to obtain a crime number.

This may include:

  • broken windows
  • new locks (following the┬áloss of keys)
  • blocked drain (if caused by you)
  • damage to property found after moving out
  • removal of rubbish

You will not have to pay for repairs due to wear and tear or where a crime number has been reported.

Tips on how you can avoid being recharged

  • report repairs as soon as possible
  • keep your property in a good state of repair
  • know your responsibilities
  • seek written permission from your housing officer before making any alterations
  • clean and clear your property before moving out