Frequently asked questions

1. Why is the proposed, new bus station smaller than the current bus station?

The proposed bus station meets the minimum requirements established with Devon County Council (the transport authority) in 2013.

On 25th November 2015, Devon County Council’s Development Management Committee concluded that:

  • after discussions with Stagecoach (the current operator) the existing bus station could operate more effectively in terms of stand allocation
  • there is potential for dynamic stand allocation to maximise the efficiency of the operation of the bus station
  • in summary, the proposed stands, layover bays and additional on-street stops in combination are considered sufficient to accommodate current and future services

The outline application was authorised for approval by Exeter City Council on 20th January 2016, details available here, subject to the completion of a legal agreement. A reserved matters application was approved on 5 October 2016.


2. How many layover stands are proposed?

The outline proposal includes 12 bus stands, three full-sized layover bays, one ‘bus loading’ bay (a little smaller than a layover bay) and two car parking spaces.

The design of the new building and bus apron is being considered in detail and as the building shape and size is better understood, opportunities to increase the bus stand or layover provision may present themselves.

3. Why aren’t National Express and other long distance coaches being allowed to park in the new bus station?

Early in the design process, the City Council asked its design team to look at provision for long-distance coaches in the new bus station. After discussion with National Express and the current operator, Stagecoach, on-street coach bays in Bampfylde Street, with appropriate facilities, were identified as the best solution by all parties.

It is important to note that the current bus depot in Bampfylde Street, and potentially other buildings in the area, are the subject of redevelopment proposals, which offers the opportunity to create a passenger-friendly environment and facilities, which are far superior to the current facilities and inaccessible toilets in the existing bus station.

Analysis of current passenger and pedestrian movements indicates that most of those travelling by coach arrive at the bus station by car and have to cross roads to get to the site. In doing this they travel a much longer distance (more than 100 metres) than will be necessary in the future.

The use of the Stover Court car park for pick up and set down will be much more convenient for most users and the only road between the buses and the coaches that will need to be crossed is relatively lightly trafficked.  Therefore, most users will actually have fewer roads to cross with the new, proposed layout. And coach passengers will also have improved facilities and waiting arrangements.

It is not an unusual situation to have bus and coach stands in different locations. For example, Paignton, across a main town centre through route, other new bus stations such as Northampton, and the Plymouth bus and coach facilities are also now provided separately.

3. Where will the temporary bus station be located?

Some services are expected to remain at the current bus station throughout the time it takes to build its replacement. Services which cannot be retained at the current bus station will be temporarily relocated to dedicated stands in Sidwell Street. 

4. What facilities will be provided at the new bus station?

In response to a public consultation on 3rd March 2016, facilities will be as follows:


Included.  The bus station includes public toilets.

Covered waiting and boarding area

Included.  The concourse is enclosed and the canopy projects over the bus boarding area.

Departure information screens



Included.  Seating and wheelchair spaces will be incorporated into the concourse.

Staffed information counter

Included.  The concourse will have an enquiry office.

Enclosed waiting area

Included.  The concourse is enclosed and forms the waiting area.

Same bus service usually going from the same stand

Included.  The number of bus bays allows for bus services going from the same stand.

Audible information announcements

Included.  Audio announcement will be provided and signage will incorporate braille.


Included.  The bus station will be covered by CCTV.

Car/taxi drop-off

Included.  A drop-off/pick-up point for disabled people has been incorporated.

Sale of refreshments

Included. A position for a small kiosk has been incorporated.

Cycle parking

Included.  Cycle parking has been incorporated.

Free wifi

Free WiFi provision is still to be decided..

5. Will the new bus station be accessible for all?

The design will be in accordance with guidance for the safe design and operation of bus station and interchanges published by the Confederation of Passenger Transport UK.  This document refers to a key objective of the bus station facility being 'accessible for all, fully compliant with the Equality Act 2010 (Ref 2) and all other current legislation'.  Other current legislation would include Part M (Access to and use of Buildings) of the Building Regulations.  This document sets out guidance in relation to changes of level and the limits for ramp gradients.

The current masterplan drawings show the bus station concourse running from the centre of the new development and Bampflyde Street to the north with a change in level of 850mm.  Both conditions are within the limits for ramp gradients shown in the Building Regulations.


6. How much is the redevelopment new bus station costing and who is funding it?

The total budget for the project to create both a new leisure complex and bus station is £39.92m.

Prior to the extraordinary council meeting on July 19, 2017, the council had approved a budget of £26m for the leisure complex and £6.25m for the new bus station – a budget £32.25m.

£20m was first approved on December 16, 2014, followed by an uplift of £6m August 12, 2015 and £6.25m for the bus station on January 25, 2016.

The budget of £32.25m was funded as follows:

• New Homes Bonus - £18m (to date £10.9m received, the rest to be recovered over the next seven years)

• CIL - £8m

• Capital Receipts - £6.25m

At the extraordinary meeting on July 19, 2017, members backed a revised budget for the project of £39.92m.

The increase of £7.67m includes the build costs and the on-costs associated with delivering the development such as obtaining vacant possession, off-site temporary bus station works and the procurement of an operator.

The additional £7.67m will be funded by:

• Section 106 Contributions - £1.4m (to date £0.589m received)

• Borrowing - £6.27m

At current rates the annual cost to the General Fund of financing £6.27m is £231,500 per annum. This charge can be managed, when considered in conjunction with the forecast profit share from the facility.

Therefore the cost of servicing this debt will be covered by the anticipated income generated from the Leisure Complex.





When this content has been updated

Last updated 22 February 2018