Cookies information uses cookies to make the site simpler. Find out more about the cookies we use.

Close banner

Bank holiday bin collections

All bin collections following a bank holiday will take place 1 day late from 27 May to 1 June. See our Bank holiday bin collection page for further details.

Getting to our offices

Please note, there is no drop in service to speak to an advisor face to face, except for emergency housing enquiries.

Opening hours

Monday – 9am to 2pm

Tuesday – 9am to 2pm

Wednesday – 9am to 2pm

Thursday – 9am to 2pm

Friday – 9am to 2pm

Saturday, Sunday, Bank Holidays – Closed


Our offices are fully accessible. We have a number of self help computers and direct telephone and internet connection to partner organisations.

We suggest that visitors to our offices and facilities in the city centre should travel on foot, by bike, or by public transport wherever possible to help avoid city centre congestion.

See where our offices are on Google Maps


Travelling by train

Exeter Central is the closest station and is approximately a 10 minute walk. Leave by the ramps (rather than the stairs or lift) to exit on to New North Road, where you turn right. Stay on the same side of the road past 3 sets of traffic lights, then our entrance is on your right.


There are taxi ranks outside both Exeter St Davids and Exeter Central stations. To return to either of the train stations, taxis can be found in Sidwell Street.

Travelling by bus

Exeter has a good bus network. Services from outside the city arrive at the bus station which is opposite our offices, and local services within the city pass through the High Street which is 5 minutes walk away. See Exeter interactive bus map for bus routes (you can click on the route numbers/letters to find out times).


There are cycle racks outside the entrance of our offices on Paris Street.

Driving and using the Park and Ride (P&R)

If you need to drive, please use the P&R service if at all possible. Honiton Road and Sowton P&R services bring you to Paris Street, from where you can walk back 200-300 metres to our offices.

Nearest postcodes for directions to the P&R:

  • Honiton Road P&R - EX2 7NL
  • Sowton P&R - EX2 5GL

Car parks 

There is a space for a blue badge holder at our offices, but other drivers should use public car parks.

Princesshay 2 car park is the closest one (multi-storey, short stay) - EX1 1NN.

When this content has been updated

Last updated 15 May 2023