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Contacting us

Enquiries related to bins and recycling

Please visit our popular bins and recycling queries page  -  which includes how to report a missed bin 


Enquiries related to Council Tax

Please visit our popular Council Tax queries page.


Enquiries related to Housing benefits

Please visit our popular Housing Benefits queries page.


The Tell Us Once service - what to do when someone dies

Tell Us Once lets you report a death to most government agencies in one go. For more information please visit our Tell Us Once Page.


General enquiries

For other enquiries, see our general enquiry page.



During opening hours: 01392 277888

Out of hours emergency number: 01392 265147


Customer Service Centre

The Customer Service Centre reception point at the Civic Centre in Paris Street is now open.

Please note, there is no drop in service to speak to an advisor face to face, except for emergency housing enquiries.

Most enquiries can be resolved by contacting us online or by phone.

Where this is not possible we can assist you with accessing services and may be able to arrange a face to face appointment if this is necessary.

Self-service computers and phones are available in the Centre.


Opening hours

Monday - Friday: 9am to 12pm and 1pm to 4pm

Weekends: Closed

Bank Holidays: Closed




Exeter City Council
Civic Centre
Paris Street
United Kingdom

When this content has been updated

Last updated 19 July 2021