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Contact us

Contacting us

Enquiries related to bins and recycling

Please visit our popular bins and recycling queries page  -  which includes how to report a missed bin 


Enquiries related to Council Tax

Please visit our popular Council Tax queries page.


Enquiries related to Housing benefits

Please visit our popular Housing Benefits queries page.


The Tell Us Once service - what to do when someone dies

Tell Us Once lets you report a death to most government agencies in one go. For more information please visit our Tell Us Once Page.


General enquiries

For other enquiries, see our general enquiry page.



Our customer service telephone line will be available: 

Monday - Friday, 9am to 5pm

(Use this number for out of hours emergencies at all other times)

01392 277888

Please note that all Council Tax lines will be closed on Tuesdays. See our Popular Council Tax queries page for alternative ways of contacting us 


Customer Service Centre

The Customer Service Centre reception point at the Civic Centre in Paris Street is now open.

Please note, there is no drop in service to speak to an advisor face to face, except for emergency housing enquiries.

Most enquiries can be resolved by contacting us online or by phone.

Where this is not possible we can assist you with accessing services and may be able to arrange a face to face appointment if this is necessary.

Self-service computers and phones are available in the Centre.


Customer Service Centre opening hours

Monday – 9am to 2pm

Tuesday – 9am to 2pm

Wednesday – 9am to 2pm

Thursday – 9am to 2pm

Friday – 9am to 2pm

Saturday, Sunday, Bank Holidays – Closed



Exeter City Council
Civic Centre
Paris Street
United Kingdom

When this content has been updated

Last updated 15 May 2023