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The Exeter Plan. Have your say!

Getting involved now with the Exeter Plan is the best way to have your say on how we shape the Exeter of the future. Find out more about the policies and complete the survey.

Contact us

Contacting us

Enquiries related to bins and recycling

Please visit our popular bins and recycling queries page  -  which includes how to report a missed bin 


Enquiries related to Council Tax

Please visit our popular Council Tax queries page.


Enquiries related to Housing benefits

Please visit our popular Housing Benefits queries page.


The Tell Us Once service - what to do when someone dies

Tell Us Once lets you report a death to most government agencies in one go. For more information please visit our Tell Us Once Page.


General enquiries

For other enquiries, see our general enquiry page.



01392 277888 (including out of hours emergencies)

Opening Hours: Monday - Friday, 9am to 5pm

Please note that all Council Tax lines will be closed on Tuesdays. See our Popular Council Tax queries page for alternative ways of contacting us 


Customer Service Centre

The Customer Service Centre reception point at the Civic Centre in Paris Street is now open.

Please note, there is no drop in service to speak to an advisor face to face, except for emergency housing enquiries.

Most enquiries can be resolved by contacting us online or by phone.

Where this is not possible we can assist you with accessing services and may be able to arrange a face to face appointment if this is necessary.

Self-service computers and phones are available in the Centre.


Opening hours

Monday: 9.00-12.00 and 13:00-16:00

Tuesday: Closed

Wednesday: 9.00-12.00 and 13:00-16:00

Thursday: 9.00-12.00 and 13:00-16:00

Friday:  9.00-12.00 and 13:00-16:00

Saturday: Closed

Sunday: Closed

Bank Holidays: Closed



Exeter City Council
Civic Centre
Paris Street
United Kingdom

When this content has been updated

Last updated 17 February 2022