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See the latest information and advice in Exeter. We are closely monitoring the situation and working with the government and NHS, who are well prepared to deal with this virus.

Support when claiming Universal Credit

Moving to Universal Credit

Universal Credit is a single monthly payment. It is designed to reflect the way many people are paid their wages. What would have been separate benefit payments made at different times, have been made into one payment. For some people adapting to this new way of receiving your benefits might be difficult. There is help available to support you.

The best things to do is read the information provided by Department for Work and Pensions (DWP). This includes advice on how you can prepare ahead of making a claim for Universal Credit.

If you still need help you can contact Exeter Citizens Advice’s Help to Claim service or by calling 0800 144 8 444.


Existing Universal Credit claimants

If you are already claiming Universal Credit the best things to do is read the information provided by Department for Work and Pensions. If you still need help you can speak to your Work Coach about Personal Budgeting Support.

If you prefer to look at your budget yourself you can use our online benefit and budget calculator

Please contact us if as early as possible if you are worried about how you will afford your payments to us when claiming Universal Credit.

When this content has been updated

Last updated 5 October 2020