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Tenant Satisfaction Measures

From April 2023 social housing providers must collect data on a new set of tenant satisfaction measures (TSMs).

These new measures have been developed as part of a new system by the Regulator of Social Housing to assess how well a social housing landlord is in providing quality homes and services.

There are 22 measures, 12 of which will be used in a survey we'll send to a sample of our tenants. The remaining 10 are technical measures which we already record such as information on gas servicing.

In the autumn of 2023 we will be conducting the tenant surveys via email or post, we will submit the results of these to the Regulator of Social Housing. We will be using Service Insights Ltd to carry out these surveys for us on our behalf.

If you have any questions or would like to know more information, please contact us online.

The government has produced a leaflet with information about the questions we will be asking.


When this content has been updated

Last updated 4 September 2023