How to pay my rent
We use your rent to pay for repairing and managing your home and to cover the cost of any improvements. That is why it is important that you make sure you pay your rent on time.
Online payments
We accept electronic payments for a wide range of council services. Click on the link below to access this service.
Direct debit
Update 29 July 2021: Important information for tenants currently paying their rent by direct debit.
Due to system upgrade we have not been able to collect monthly rent direct debit payments for 25 July, fortnightly rent direct debit payments for 26 July, and will not be able to collect the monthly rent direct debit payments due on 1 August.
We apologise for this and would like to assure all affected customers that we will shortly be sending explanatory letters detailing how the missed payments will be collected and when the next payment will be taken.
Simply download the direct debit mandate and send it back to us. You can choose to pay fortnightly or per calendar month.
Please note: This file may not be suitable for users of assistive technology. If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@exeter.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
Post Office girobank/Paypoint
You can pay your rent free of charge at any Post Office and at certain shops that advertise Paypoint:
All you need to do is take your rent swipe card into any Post Office or Paypoint outlet with your payment.
To use this service you will need a small plastic swipe card. If you haven't received a rent swipe card, these can be obtained by contacting your income management officer.
By telephone
If you hold a debit or credit card you can pay over the phone. Just call 0300 456 0636 and quote your rent reference number. This is the 12 digit number found in the bottom right corner of your payment card. Please remember that if you pay by credit card, your card issuer is likely to charge you interest.
Salary/wage deduction
Our employees can have their rent deducted direct from their salary/wage. If you wish to take this option please telephone 01392 265895 or contact your income management office.
By post
Cheques or postal orders should be sent to:
Cashiers Section,
Room 2.34c,
Exeter City Council,
Civic Centre,
Exeter EX1 1JN
Please quote your 12 digit rent reference number on the back. Please do not send cash through the post.
Please remember
Your rent is due fortnightly. However, should you wish to pay on a calendar monthly basis then you need to make 12 equal payments throughout the year. This applies December and March which have rent free fortnights. Please make sure you are paying during the month it is intended for.