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Easter bin collections

All bin collections following a bank holiday will now take place one day late from 29 March to 6 April. See our Easter Bin Collection page for further details.

Online and telephone payments

Due to a fault, our online and telephone payment services are currently unavailable. We apologise for any inconvenience caused while our service provider works to fix the problem.

See our privacy notices for details on how we manage personal information

Have your circumstances changed?

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2. If the the money you have coming in changes

Let us know your change of income:

  • you can telephone us on 01392 277888 and select the service you need
  • you can download and print a change of circumstance form. Return it to us using the freepost address printed on the form (no stamp required)
  • Change of circumstance income form

Changes to your income we need to know about:

  • you start or stop getting Child Benefit, Jobseekers Allowance, Employment and Support Allowance, Income Support or any other benefit received from the Department of Work and Pensions

  • there is a change to the amount of benefit you receive from the Department of Work and Pensions

  • you or your partner start working or have a change in jobs

  • there is an increase or decrease to your or your partner's rate of pay or hours worked

  • there is an increase or decrease to your working or child tax credits

  • there is an increase or decrease to your pension(s)

  • there is increase or decrease in the amount of child care costs you pay

  • if you are self-employed and have had a change in your work eg increased earnings

  • one of your non-dependants has a change of income that may affect your non-dependant deductions

 

Jobseekers Allowance, Income Support or Employment and Support Allowance

If you have received any of these benefits for more than 26 weeks and it stopped because you have started work or are working more hours, you may be entitled to extended payments of Housing Benefit and Council Tax Support. An extended payment of Housing Benefit and Council Tax Support is an extra 4 weeks of benefit. You get these payments if certain benefits stop because you have returned to work, are working more hours or earning more money.