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Comments, compliments and complaints

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4. Complaints and unacceptable behaviour

We are committed to dealing with customers fairly and impartially and to providing a high quality service. We do not normally limit the contact that customers have with its officers.


Occasionally, the behaviour of some customers, sometimes involving complaints, can make it very difficult for Council officers to deal with their enquiry or concern. In a small number of cases the actions of some customers become unacceptable because they involve abuse of people or processes.


For more information about how we deal with complaints of this nature, please read our Unacceptable Behaviour Policy.