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Advice about homelessness

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4. How you can help rough sleepers

If you would like to tell us about a rough sleeper in your community please visit the Street Link website

We have commissioned an Assertive Homeless Outreach Service which is provided by Julian House. Our teams of outreach workers and volunteers will find and engage with rough sleepers to help and encourage them off the streets. We provide practical help, including:

  • help into emergency accommodation
  • help into hostel accommodation, private rented or supported housing
  • help with ID and benefits
  • information and advice about support services
  • assistance with linking in with health services
  • access to individual budgets


Support services

Access to hot food, showers, washing facilities and other related support is available at St. Petrocks homeless resource and training centre.

Our support workers can meet sleepers at their usual street locations or at an agreed safe place to talk about accommodation and support option. Our Assertive homeless outreach team (AHOT) via our contact us online form


Severe weather provision / safe sleep

When the weather is severe or extremely cold (zero degrees or lower for 3 consecutive days), we ensure that there is a service in place for rough sleepers. We are also trialling a new project with partners across the city called safe sleep.  To find out more about these services please contact us.


What you can do

If you spot a rough-sleeper in your local area or have concerns about people sleeping rough or using the streets, contact the Streetlink.


Our homelessness strategies

You can read more about our approach to homelessness, and our published Rough Sleeper Delivery Plan on our Strategies, policies and plans page.