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Bank holiday bin collections

All bin collections following a bank holiday will take place 1 day late from 27 May to 1 June. See our Bank holiday bin collection page for further details.

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Contacting us for housing advice

Homeless or threatened with homelessness

If you are homeless or feel you may become homeless, we want to hear from you so that we can do our best to help. If you are already homeless and are unable to resolve the issue yourself, then you need to contact us straight away. We are working hard to ensure that everyone who becomes homeless in Exeter gets help. So if you are already homeless then you need to follow the links on this page and let us know right away.

If you are at risk of becoming homeless then you may want to look at the information on our Advice about Homelessness page. This will help you you decide what the best solution is for you. However we would still suggest that unless you are confident that you can find a solution without further help from us, that you approach us for advice and assistance that is tailored to your needs.

To help us assess your situation, you'll need to tell us about you and your household.

This form is the quickest way to contact us and has a response time of five working days. If you can’t use the form, please click on the ‘Other ways to do it’ tab at the bottom of the page to find our contact details.

Click the Start button to tell us about your housing situation.

Start the journey


More info about the journey

You will need to tell us the following

  • details about yourself and how we can contact you
  • other people who are with you
  • your address history

This form will go straight to our Housing Casework team, who will get in touch with you within one working day. In most cases you we also want to offer you an appointment to come in to the Civic Centre and talk to one of our officers confidentially to discuss how we can help you.

During normal office hours (9.00am to 5.00pm, Monday to Friday)

Use our Contact Us form and select "Homelessness / Housing Options".

You can make an appointment to see us in person at the Civic Centre. See how to get to our offices.


Out of hours service (5.00pm to 9.00am Monday to Friday, Saturdays, Sundays and bank holidays)

If you've been made homeless outside of our normal working hours, we operate an emergency out-of-hours service.

However, be aware that if you are not eligible for emergency accommodation we won't be able to help you out of hours. 

You can contact our emergency out of hours service on 01392 265147.

When this content has been updated

Last updated 4 October 2023