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Helping landlords who help tenants

We are working hard to help landlords help their tenants. Unfortunately there will always be occasions when a landlord needs to evict a tenant. However for the most part evictions can be avoided, ensuring that landlords are protected from risk of loss and tenants can be protected from homelessness.

Problems with a tenancy can occur for a number of reasons. These include a change in working hours for a tenant, a health crisis and even a change in circumstances for a landlord. We recognise that the needs of both landlords and tenants are equally important. We would never want to ignore either and we would never want to see a landlord put at financial disadvantage.

We have therefore provided this form to assist landlords who need our help in dealing with problems.

Use the start button below to access our Let us know how we can help you and your tenants online form. Once submitted, we will respond to you within two working days.


Before you submit the form, you will need to confirm that you have the consent of your tenant to share their details, so please ensure that you have spoken to them first.


Our professional team are able to help in almost all circumstances that might arise in the event of a tenancy problem and in the rare cases where we may not be able to help directly, we will always respond and signpost you to an alternative solution.

Start the journey


More info about the journey

You will need:

  • The consent of your tenant(s) to refer them to us.
  • Your details.
  • Your tenant's details.
  • Details of the tenancy.

A council officer will contact you within two working days.

When this content has been updated

Last updated 9 April 2021