6. Testing and safety
Testing the equipment
We encourage you to test your alarm at least once a month by simply pressing the button and speaking to the operator to ensure the alarm is working correctly. If there is a problem we will arrange for one of our representatives to visit you within 48 hours.
All of our home call staff have been vetted by the police and work in accordance with the Council's Code of Conduct. If you have any worries or concerns please contact us.
We will only use your information for the provision of the service agreed in the Service Agreement. Your information will be held and processed in accordance with the new General Data Protection Regulations.
All calls made to the Control Centre, by telephone or by using your alarm, are voice recorded for your protection and for training and monitoring purposes.