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Bank holiday bin collections

All bin collections following a bank holiday will take place 1 day late from 27 May to 1 June. See our Bank holiday bin collection page for further details.

Finding a new home

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3. Temporary accommodation

The information on this page is intended for homeless households currently placed in our temporary accommodation.

In addition to our temporary accommodation households, we also work with private landlords and home owners to find housing solutions.


How long will you be in temporary accommodation?

If our investigations show that we have a housing duty towards you, you may need to remain in temporary accommodation until we can find you permanent housing. Due to the short supply for social housing, households may need to stay in temporary accommodation for over a year.

We seek to provide temporary accommodation within our borough or as close to the borough boundaries as possible.

If we're able to offer you a permanent home, it may be a:

  • council property
  • housing association property
  • tenancy in the private sector


Paying for temporary accommodation

Temporary accommodation isn’t free. You’ll be expected to pay for whatever type of temporary accommodation we provide. If you fail to pay, you'll be evicted and we'll have no further housing duty towards you.

You can pay your Rent by using our secure online payment system.

You may be able to apply for benefits, such as Universal Credit, to help pay for rented accommodation.

Please contact our Customer Services team at the Civic Centre or on 01392 265440 for further advice and assistance.


Refusing temporary accommodation

If you refuse our offer of temporary accommodation (while we investigate your homeless application), we may no longer have a duty to provide accommodation.


Furniture and goods

You may not be able to take all your belongings into temporary accommodation. If so, you'll need to arrange storage.



It's not possible to take pets into temporary accommodation (except guide dogs). You should arrange for your pets to be temporarily looked after by friends or family. If this isn't possible, contact us and we'll look at other options.


Contact information

Who you'll need to contact (for example, to report a repair), will depend on the type of temporary accommodation you're living in. You can find contact information in the Accommodation Rules you were given when you signed up for the accommodation.

If you're unable to find this, call one of the numbers below to speak to an officer:

  • Monday to Friday 9am to 5pm – 01392 265726
  • Outside normal office hours (urgent repairs) - 01392 265147