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Bank holiday bin collections

All bin collections following a bank holiday will take place 1 day late from 27 May to 1 June. See our Bank holiday bin collection page for further details.

Tenant Annual Report 2022 2023

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9. Your neighbourhood and community

Tenant Groups

The Tenants’ Voice is a group of 12 tenants who meet regularly to look at issues, policies and  procedures, providing the Housing Service with a valuable tenant’s perspective. The group was formed in February 2022, and they met every quarter throughout 2022/2023, and held two additional meetings to help us with the launch of the Tenants’ Portal. They have recently increased the frequency of meetings to once every two months.

The group has looked at:

  • Property turnover times
  • Rechargeable repairs policy
  • Lettings
  • Service standards and performance measures
  • Housing retrofit project
  • Tenant satisfaction measures


6 Meetings of the tenants Voice were held We continue to hold litter picks in our communities throughout the year.


Housing Community Initiatives

Officers have been busy working in the community to improve the health and wellbeing of our residents, and to help make our services easier to access.

In 2022/2023 a number of new initiatives were launched, including a new series of housing surgeries across the city. These surgeries take place in various community centres, bringing the housing service to peoples’ doorsteps. Officers have been able to provide valuable advice, information and answer questions throughout the day. These sessions have been popular with residents, so we will continue to run them.  Keep an eye out on our Facebook Page for when one is coming to your area.

The team have also been busy arranging various events, activities and other initiatives for our tenants and leaseholders, including:

  • Two family activity days held in Wonford
  • Community litter picks
  • Estate tidy-up days
  • Electrical and Gas Safety weeks
  • A new communal kitchen for Toronto House
  • Tablets for our tenant group members
  • A free creative course for young people
  • Gardening and communal space improvement projects
  • Seated exercise classes


In 2022/2023 we held:

  • 140 seated exercise sessions
  • 4 housing surgeries
  • 24 coffee morning