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Strategies, policies and plans

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9. Corporate plans and strategies

Access to information policy

This policy explains how we will respond to requests for information.

Code of corporate governance

This code sets out how we make sure that our business is conducted in accordance with the law and proper standards and that public money is safeguarded. 

Debt Collection Policy

This policy explains how we will recover Rent, Council Tax, Housing Benefit Overpayments, Former Tenancy Arrears and Housing Rechargeable Repairs.

Corporate Plan

This plan celebrates some of our key achievements and some of the people behind those achievements. It provides a snapshot of the exciting things we will be doing over the next year.

Redaction Policy

This policy explains how and why we redact, or edit, information before we publish.

Safeguarding Policy

This policy sets out how we will ensure children and adults at risk of harm are protected.

Unacceptable behaviour policy

This policy explains how we will deal with customers who display unacceptable behaviour towards our staff.

Commercial Strategy - Commercial Strategy Appendix

This strategy sets out the City Council’s approach to ensure that commercial activity returns a level of income to cover the majority of running costs and to fill surplus capacity. The strategy also shows how commercial projects will be appropriately researched and planned, affording them the best opportunity to succeed and provide additional financial resources to the City Council.