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Council Tax online accounts

Our online Council Tax service will be closed to all customers from Thursday 29 February 2024 whilst we complete our annual billing process. The service will available again from Monday 4 March, our apologies for any inconvenience.

Cost of living support

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1. Help from us

Household Support Fund

The government has made money available to local councils to help our residents with the increased cost of living. Working in partnership with Devon County Council we are directing this support to those that may be finding it most difficult to manage higher bills.

Exeter Household Support Fund

 

Housing Benefit

Find out about Housing Benefit, how to apply and advice for landlords.

What you need to know about benefits

 

Council Tax Support

If you claim Universal Credit, you may also be able to claim Council Tax Support.

Benefit support available

 

Council Tax Discounts or Council Tax Exemptions

Make sure you’ve claimed any Council Tax Discounts or Council Tax Exemptions that you are eligible for.

Council Tax discounts

Council tax exemptions

 

Struggling to pay your council tax

As soon as you realise you cannot make a payment to us please contact us using our Council Tax Enquiry form.

Difficulties making payments?

 

Discretionary Household Payments

Do your benefits fail to cover your full rent? As long as you receive housing benefits or the housing cost element of Universal Credit, you can apply for financial help below.

What you need to know about benefits - Benefit support available

 

Exceptional Hardship Fund

Are you struggling to pay your council tax, even though you have received a reduction of some sort? If you are experiencing financial hardship then you can apply for this short-term emergency fund to meet the shortfall.

What you need to know about benefits - Benefit support available

 

Benefit and budgeting calculator

If you are struggling to afford your bills, use the Household Budgeting Tool to work out your household budget.

Benefit and budgeting calculator